By shopping at nataliefeatherston.com you agree to the following terms:
Most products are printed, on average, in three business days.
We ship out our art prints twice a week on Tuesdays and Fridays from our home in Charlotte, NC, where you will receive tracking info via email.
Here are the average shipping times to help you gauge when your package will arrive once you receive a shipping notification.
You will receive an email with tracking info once your product is fulfilled and a shipping label is created. Please keep in mind it can take up to 4 business days for that item to be put into the mail for you to check the tracking number as it makes its way to you.
Yes, we ship everywhere USPS does!
We don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of countries may change depending on world events, but for now, we don’t ship to the following destinations:
Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy differs, we can’t always cover these fees at check out.
The final fee is usually based on various factors like weight, value and size, so if you live in a country where you usually have to pay a standard customs fee, be prepared for that extra cost.
Please check with your local customs office to see if they apply duties and taxes with your purchases.
We can easily update the address if your order still needs to be sent. But if the item was delivered and that package cannot be recovered, please reach out to us at natalie@nataliefeatherston.com
That happens if USPS needs help locating your address or if there are any mistakes in your address, like a missing apt number or an incorrect street name. We get notified when something is retuned and will promptly connect you to verify your details.
If you notice it was returned before we do, please contact us at natalie@nataliefeatherston.com with your order number and verified address.
It’s important to note that if the address that is was sent to were, in fact, correct, we would need to send your package to a new location to prevent your item from being retuned again to limit any additional shipping fees or delays.
